fr55 Privacy Policy

This Privacy Policy ("Policy") is issued by fr55 ("fr55", "we", "us", or "our") and applies to all players and visitors who access the fr55 online casino and sports betting platform at https://fr55.io and any associated mobile applications or services (collectively, the "Platform").

fr55 is committed to protecting the privacy and personal data of all individuals who interact with our Platform. This Policy describes in plain language the categories of personal data we collect, the lawful bases on which we process that data, the purposes for which it is used, the limited circumstances in which it may be shared, and the rights you hold as a data subject.

By registering an account on the fr55 Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy forms part of the overall agreement between you and fr55 and should be read alongside our Terms & Conditions.

fr55 collects personal data across several categories. The table below summarises what we collect and the lawful basis for doing so.

fr55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion request, in which case that information is processed solely for the purpose of implementing your request.

fr55 collects personal data through the following channels:

• Direct Interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or completing any form on the Platform.
• Automated Technologies: Technical and usage data collected automatically when you access or interact with our Platform, including via cookies, web beacons, pixel tags, and server-side logging. See Section 6 for full details.
• Third-Party Sources: Identity and fraud-check data received from third-party Know Your Customer (KYC) verification providers when we are required to verify your identity. We may also receive limited data from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) necessary to reconcile transactions.
• Referral Sources: If you arrive at the fr55 Platform via an affiliate or referral link, we may collect the referring source identifier for the purpose of crediting the referral. No additional personal data is received from referral partners.

fr55 uses your personal data for the following specific and documented purposes:

• Account Registration and Management: To create, verify, and maintain your fr55 player account, including resetting passwords and managing account settings.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and to comply with Know Your Customer obligations under applicable anti-money laundering frameworks.
• Processing Transactions: To process deposits, withdrawals, and any bonus credits or adjustments to your account balance.
• Platform Delivery: To provide access to games, sports betting markets, live casino, and all other features of the fr55 Platform.
• Customer Support: To respond to your queries, resolve disputes, and investigate complaints submitted via live chat or email.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other forms of platform abuse.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to implement deposit limits, session reminders, cooling-off periods, and self-exclusion as requested.
• Legal Compliance: To meet our obligations under applicable law, including record-keeping requirements and cooperation with lawful requests from regulatory or law-enforcement authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the design, performance, and content of the fr55 Platform.
• Marketing Communications: To send you promotional emails, bonus notifications, and seasonal offers — but only where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

fr55 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Identity Verification Providers: Third-party KYC service providers who assist fr55 in verifying player identity and age in compliance with anti-money laundering obligations. These providers are contractually bound to process data only on our instructions.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy.
• Game Software Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers required for the technical delivery of their games. These providers do not receive your full identity data.
• Legal and Regulatory Authorities: fr55 will disclose personal data to law-enforcement agencies, regulatory bodies, or courts where required by a valid legal obligation or lawful order. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of fr55's assets, player data may be transferred to the acquiring entity. Affected players will be notified in advance and will retain their rights under this Policy.
• Fraud Prevention Networks: Anonymised fraud signals may be shared with industry fraud prevention consortia to protect the integrity of the online gambling ecosystem. No directly identifiable personal data is included in such sharing.

All third parties with whom fr55 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond that for which it was shared.

fr55 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how players interact with our services. The types of cookies we use are described below:

You can control non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the fr55 Platform, though it will not prevent you from accessing core features.

fr55 does not use advertising cookies or third-party retargeting pixels. We do not share cookie data with social media platforms or advertising networks.

fr55 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fr55 servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorised fr55 personnel can access player data, and only to the extent required for their role.
• Comprehensive audit logging of all access to personal data, with regular review by our security team.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Secure, geographically redundant data storage with automated backup and disaster recovery protocols.
• Staff training on data protection obligations and secure data-handling procedures.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fr55 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

fr55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform-improvement purposes.

As a fr55 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

• Right of Access: You may request a copy of all personal data that fr55 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your fr55 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its continued retention.
• Right to Restriction: You may request that fr55 restrict the processing of your data — for example, while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: You may request a copy of the personal data you provided to fr55 in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including the use of your data for marketing purposes. Objections to marketing will be actioned immediately.
• Right to Withdraw Consent: Where fr55 processes your data based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

fr55 operates a strict 21+ age policy. Our Platform is not intended for, and must not be accessed by, persons under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

fr55 uses third-party age verification services at the point of registration to confirm that each player meets the minimum age requirement. Where fr55 discovers that personal data has been collected from a person under the age of 21, we will immediately close the account, void any transactions, and delete the associated personal data in its entirety.

If you believe that a minor has registered an account on the fr55 Platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.

fr55 operates servers and data processing infrastructure that may be located in jurisdictions outside Bangladesh. Where your personal data is transferred internationally, fr55 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to or greater than the protections described in this Policy.

Safeguards used for international data transfers include contractual data processing agreements with all third-party recipients, incorporating data protection clauses that require recipients to process data only in accordance with our instructions and to maintain appropriate security measures.

Where a third-party game provider (such as Pragmatic Play, Evolution Gaming, or Microgaming) processes technical session data on servers outside Bangladesh, such processing is limited to the anonymised session identifiers necessary for game delivery and is governed by the applicable contractual safeguards.

fr55 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email and by posting a prominent notice on the Platform for a minimum of seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the fr55 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If a proposed change materially reduces your privacy rights and you do not wish to accept it, you may close your account by contacting [email protected] before the change takes effect. Any data collected prior to account closure will continue to be held in accordance with the retention periods described in Section 8.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fr55 handles your personal data, please contact our support team using the details below. All privacy enquiries are handled by trained staff and treated with strict confidentiality.

• Email: [email protected] (use subject line "Privacy Enquiry" for fastest routing)
• Live Chat: Available 24 hours a day, 7 days a week via the fr55 Platform
• Response Time: Email acknowledgement within 5 business days; substantive response within 30 calendar days
• Language: All privacy communications are handled in English